Lisa Patel
Head of Customer Experience
Background and experience
Lisa leads the customer experience function at Gate Insurance Brokers Ltd, responsible for ensuring that every interaction a customer has with Gate Insure meets the highest standards. She oversees customer feedback, satisfaction metrics, and continuous improvement initiatives.
With a background in UX research and customer strategy, Lisa brings a data-driven approach to understanding customer needs and identifying opportunities to enhance the quoting, purchase, and claims journey.
Lisa is a strong believer that great customer experience is the foundation of a sustainable insurance business, and works closely with the technology and operations teams to deliver on that vision.