Emma Collins
Head of Operations
Background and experience
Emma leads the operations team at Gate Insurance Brokers Ltd, overseeing policy administration, customer service, and claims coordination. She joined the company in 2021 and has been pivotal in building the operational infrastructure that supports Gate Insure's growing customer base.
With over 12 years of experience in insurance operations, Emma is focused on delivering efficient, customer-centric processes that ensure every policyholder receives a high standard of service.
Emma is particularly passionate about using technology to streamline operations while maintaining the human touch that customers value.