Gate Insurance Brokers Ltd Publishes Annual FCA Consumer Duty Compliance Update

Gate Insurance Brokers Ltd has today published its annual Consumer Duty compliance statement in line with Financial Conduct Authority (FCA) requirements. The statement outlines the company's ongoing commitment to delivering fair value, clear communication, and positive customer outcomes across all products and services offered through its Gate Insure consumer brand.

The FCA's Consumer Duty requires all regulated firms to act in the best interests of retail customers and to deliver good outcomes in four key areas: products and services, price and value, consumer understanding, and consumer support. Gate Insurance Brokers Ltd has embedded these principles across its operations since the regulation was first announced.

As part of its 2026 compliance update, the company has confirmed several key actions taken during the previous twelve months. These include a comprehensive review of all product pricing to ensure ongoing fair value, the introduction of clearer policy documentation written in plain English, enhanced training programmes for customer-facing colleagues, and the launch of a new internal governance framework to monitor customer outcomes on a quarterly basis.

A spokesperson for Gate Insurance Brokers Ltd said: "Consumer Duty is not just a regulatory requirement for us. It is central to how we run our business. We continually review our products, pricing, and customer journeys to ensure they meet the highest standards. Our customers deserve transparency, fairness, and clear communication at every touchpoint."

Gate Insurance Brokers Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 839588. The full compliance statement is available on request by contacting info@gateinsure.co.uk.